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Do you accept other altcoins than the ones listed?

In case you would like to pay with an altcoin that is not setup in our payment system, then please contact us at support@virtualcoinstore.com or via live help if online. We will then manually process your order. We do however not accept all kinds of “shit coins” that has a broken blockchain or have been pre-mined like hell.

How long time does it take before I receive my goods?

In general you will receive the goods ordered within 21 days. In rare cases it can take longer (up to 60 days), depending on what country you live in.

Can I return an item and have my coins back?

Yes, however you will need to cover the shipping cost back to us by yourself. Also please note that all refunds will be paid in Litecoin (LTC), if you have paid with altcoins (the value of the item on the day of the refund in $ converted to Litecoin (LTC). If you have paid with Paypal or credit card the refund will be send to the original source. Please contact us at support@virtualcoinstore.com BEFORE you return an item. I most cases the item should not be returned to the original senders address, but to a local partner.

My goods have been damaged during transport/not working?

Please send an email to support@virtualcoinstore.com and explain the problem. You are very welcome to submit a photo of the damaged item. We will then help you solve the problem.

Where do you ship from?

We ship mostly from China (Hong Kong) and United Kingdom (England).

I need my goods fast!!!

Then you need to buy the “express shipping” feature. It cost equal to $35 – you will find it in the category “shipping”. Then we will ship your goods with an express service like UPS, FedEx, Der Kurier or DHL (depending on destination). In case you have bought several items within the same order, that are to be shipped from different destinations. We reserve the right to refuse and refund the order in full, as not possible to send more that one express package at this price. Around 75% of the items listed in our shop is send from our main office, so normally all items will be send as one package.

Can I pay with a FIAT currency (€,$,£ or other)?

Yes, you can pay with your Paypal or credit card account via the Paypal checkout option. We however encourage you to pay with altcoins.

Custom & VAT

As the custom and VAT rules and restrictions vary all over the world, we declare like this as standard:

Orders/items valued less than $30 – we will declare value $8.

Orders/items valued above $30, we will declare correct value unless you inform us to do otherwise. Simply write in the “order notes” box during checkout, what you want us to declare.

Our experience is that less than 1% of all send packages is actually opened and checked by custom. We do not take any responsibility regarding custom/VAT fees or packages stolen by custom due to incorrect declaration.

How do I contact you?

You can contact us in several ways. The easy way is to write us an email: support@virtualcoinstore.com. Alternatively you can contact our live help or use the contact form. We will always reply within 24 hours.

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